Socially adept technologist and communicator with 9 years professional experience at SaaS/cloud companies. Experienced in all stages of the technical sales cycle and software development cycle. Focus on enterprise/B2B products for digital marketing. Quick study with new products, technologies, and markets. Outstanding liaison between prospects, customers, sales reps, developers, and management. Nationally accomplished musician with excellent teamwork and communications skills.
Professional Experience
BRONTO SOFTWARE, LLC, A NETSUITE COMPANY, Durham, NC 2014-present
Sales Engineer
- Provide technical support to sales and account management teams, serving as a product advocate for the Bronto Marketing Platform
- Proven ability to move the deal forward with custom solutions, slide decks, demonstrations for both remote and onsite meetings with all stakeholders from IT engineers and marketing end-users all the way up to the C-level
- Lead integration discussions; advise customers mapping their ERP, CRM, e-commerce, marketing analytics data sources to Bronto’s data model
- Subject matter expert on the capabilities and uses of Bronto’s REST, SOAP, and JavaScript APIs
- Coordinate technical responses to RFPs
- Foster great peer relationships with both headquarters and remote sales reps
- Evaluate employee needs, design curricula for, and deliver product, industry, technical training to sales team
- Participate in business development/partner integration initiatives as needed
- Compile and provide feedback to product development teams
BUYSELLADS.COM, Boston, MA 2014
Product Analyst (contract)
- Drove four code-complete product features from internal beta to customer roll-out
- Worked closely with engineering team during feature design, development, testing
- Developed various documents including requirements, training material, and marketing collateral
ADZERK, INC., Durham, NC, 2012-2014
Account Manager
- Managed and retained over 20 enterprise accounts, from two-person startups to multi-team, multi-location corporations, worth over $1M in ARR
- Delivered superior customer service,helped customers integrate Adzerk into their business workflows, helped developers with custom technical implementations, advised on best practices in ad trafficking
ZENPH SOUND INNOVATIONS, INC., Durham, NC, 2006-2012
Coordinator of Research & Development / Music Data Analyst
- Managed project estimations, budgets, and timelines across team of 25 researchers, designers, developers, music content creators, and IT support
Education
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL, 2006
- Bachelor of Arts in Physics and Music, graduated with Highest Distinction